Royal Mail to be investigated for missed delivery targets

“Ofcom takes quality of service very seriously,” the regulator said. “In deciding whether the company is in breach of its obligations, we will consider if there were any exceptional events – beyond the company’s control – that may have explained why it missed its targets.”If it does not provide a satisfactory explanation and we determine that Royal Mail has failed to comply with its obligations, we may consider whether to impose a financial penalty,” it said.