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Vern, 40, had looked at other providers but said it would cost \u00a358 to post a small box. <\/p>\n
“We messaged the customer to notify them they wouldn\u2019t be getting the parcel anytime soon via mail, but told them we were going to NYC [New York City], and happy to ship.”<\/p>\n
He said the customer was “so overwhelmed” and offered to pay delivery when they arrived in the States.<\/p>\n
“We said no to them paying and did it off our own back,” explained Vern, who receives about 30 international orders a week.<\/p>\n
“Royal Mail aren\u2019t updating customers on what\u2019s going on. At least when the strikes were going on, we knew what was happening. \u00a0<\/p>\n
“We haven\u2019t had a lot of information on this cyber-attack, we get a couple of messages when trying to buy online but no-one really knows what\u2019s going on.”<\/p>\n<\/div>\n